Frequently Asked Questions #
Orders #
- Can I limit the number of deliveries per day?
Yes, you can limit the number of deliveries per day. You need to set the number of deliveries in the ‘Maximum Order Deliveries per day (based on per order)’ field under General Settings -> Date Settings.
- Can the delivery date be changed for already placed orders?
Yes, the delivery date and time can be changed by the administrator as well as by the customers. The administrator can change it on WooCommerce -> Edit order page. Customers can change it on the My Account page.
Shipping & Delivery #
- I need some lead preparation time before I can make a delivery. Can I set a minimum delivery period on my Shopify store?
Yes, you can set a minimum delivery period in hours, which will be taken into consideration before showing the earliest available delivery date or time slot to your customers. This can be done under the “Minimum Delivery time (in hours)” field under the General Settings -> Date Settings tab in the Order Delivery Date on the admin side. Minutes will be accepted in the decimal format like for 30 Minutes you can use 0.50.
- Can I provide same day deliveries to my customers?
Yes. The Same day delivery feature enables you to get the deliveries for the same date. This is available in the Time Settings tab in the Order Delivery Date on the admin side. The current date would be available until the cut-off time set for the same date delivery is passed. Once the time is passed the date will be disabled and will have the label “Cut-Off time over”.
- Can I charge my customers if they want deliveries on certain days?
Yes, you can charge your customers by adding additional charges to the delivery days/dates as well as time slots from the plugin. Charges for the days can be added under Weekday Settings tab. For time slot, you can add charges while creating time slots.
Scheduling the Delivery #
- Can I export the deliveries to another calendar for easy access?
Yes, you can export your deliveries to the google calendar directly or manually by downloading ICS files. This can be done under the Google Calendar Sync tab.
- Can I add different delivery schedules for different delivery zones?
Yes, you can add different delivery schedules for different shipping methods added for the default Shopify shipping zones. You can also add different schedules for different collections & shipping methods.
- Can I have a particular time range between which I can deliver products?
Yes, you can have your suitable time range. You can do this by selecting the time range in the General Settings -> Time settings tab in the Order Delivery date on the admin side. Enable ‘Enable Delivery Time capture’, then select the Delivery From Time and Delivery To Time. Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
- I don’t want some time slots for particular dates or weekdays. Can I disable them?
Yes, disable time slots for certain days or dates. You can add the time slots which you want to disable under General Settings -> Time Slot -> Block a Time slots link. The time slot will not be shown on the checkout page for that particular day or date.
Working Days #
- The working days of my company are different than the working days of my shipping company. Can I add them differently?
Yes, you can set your company’s working days and shipping company’s working days differently. You can set up this under Shipping Days section under General Settings -> Date Settings tab in the Order Delivery Date on the admin side.
Frequently Asked Questions #
Orders #
- Can I limit the number of deliveries per day?
Yes, you can limit the number of deliveries per day. You need to set the number of deliveries in the ‘Maximum Order Deliveries per day (based on per order)’ field under General Settings -> Date Settings.
- Can the delivery date be changed for already placed orders?
Yes, the delivery date and time can be changed by the administrator as well as by the customers. The administrator can change it on WooCommerce -> Edit order page. Customers can change it on the My Account page.
Shipping & Delivery #
- I need some lead preparation time before I can make a delivery. Can I set a minimum delivery period on my Shopify store?
Yes, you can set a minimum delivery period in hours, which will be taken into consideration before showing the earliest available delivery date or time slot to your customers. This can be done under the “Minimum Delivery time (in hours)” field under the General Settings -> Date Settings tab in the Order Delivery Date on the admin side. Minutes will be accepted in the decimal format like for 30 Minutes you can use 0.50.
- Can I provide same day deliveries to my customers?
Yes. The Same day delivery feature enables you to get the deliveries for the same date. This is available in the Time Settings tab in the Order Delivery Date on the admin side. The current date would be available until the cut-off time set for the same date delivery is passed. Once the time is passed the date will be disabled and will have the label “Cut-Off time over”.
- Can I charge my customers if they want deliveries on certain days?
Yes, you can charge your customers by adding additional charges to the delivery days/dates as well as time slots from the plugin. Charges for the days can be added under Weekday Settings tab. For time slot, you can add charges while creating time slots.
Scheduling the Delivery #
- Can I export the deliveries to another calendar for easy access?
Yes, you can export your deliveries to the google calendar directly or manually by downloading ICS files. This can be done under the Google Calendar Sync tab.
- Can I add different delivery schedules for different delivery zones?
Yes, you can add different delivery schedules for different shipping methods added for the default Shopify shipping zones. You can also add different schedules for different collections & shipping methods.
- Can I have a particular time range between which I can deliver products?
Yes, you can have your suitable time range. You can do this by selecting the time range in the General Settings -> Time settings tab in the Order Delivery date on the admin side. Enable ‘Enable Delivery Time capture’, then select the Delivery From Time and Delivery To Time. Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
- I don’t want some time slots for particular dates or weekdays. Can I disable them?
Yes, disable time slots for certain days or dates. You can add the time slots which you want to disable under General Settings -> Time Slot -> Block a Time slots link. The time slot will not be shown on the checkout page for that particular day or date.
Working Days #
- The working days of my company are different than the working days of my shipping company. Can I add them differently?
Yes, you can set your company’s working days and shipping company’s working days differently. You can set up this under Shipping Days section under General Settings -> Date Settings tab in the Order Delivery Date on the admin side.